chinara-legal

ChinaRa Privacy Policy

Last updated: [16/9/2026] ChinaRa (“we,” “us,” “our”) operates the ChinaRa mobile app, which helps customers in Tanzania source, quote, and receive products from China. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Account information

• Email address (used to sign in — no password, we send a one-time code)
• Name and phone number (collected right after your first sign-in)

Order and request information

• Product links, screenshots, or photos you submit when requesting a quote
• Specifications and notes you provide (size, color, quantity, etc.)
• Order history and status

Payment-related information

• Payment reference numbers and receipt photos you submit to confirm an order
• We do not collect or store your card, bank account, or mobile money credentials — payment happens directly between you and us outside the app (bank transfer or mobile money), and we only see what you choose to submit as proof of payment

Automatically collected information

• Basic technical information needed to operate the app (e.g. error logs), not used for advertising or tracking

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process quote requests and orders
• Communicate with you about your orders (quotes, confirmations, status updates) by email
• Verify payments you submit
• Improve and maintain the app

3. Who We Share Information With

We share information with the following service providers, only as needed to operate ChinaRa:

• Supabase (database, authentication, and file storage hosting)
• Brevo (sends the transactional emails you receive — quotes, confirmations, status updates)

We do not sell your personal information to third parties, and we do not use your information for advertising.

4. Data Retention

We keep your account and order information for as long as your account is active, or as needed to provide the service and meet legal obligations. You can request deletion of your account and associated data at any time (see Section 6).

5. Security

We take reasonable technical measures to protect your information, including access controls that ensure only you (and, where relevant, ChinaRa’s admin) can see your own data. No method of storage or transmission is 100% secure, and we can’t guarantee absolute security.

6. Your Rights

You can:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data

To make a request, contact us on the app, go to your profile and message us directly.

7. Children’s Privacy

ChinaRa is not directed at children, and we do not knowingly collect information from anyone under 18.

8. Changes to This Policy

We may update this policy from time to time. We’ll update the “Last updated” date above when we do. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

If you have questions about this policy or how we handle your data:

CHINARA SOURCING